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Privacy Policy

Last updated on Feb 13, 2025

Clienz.cloud ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, www.clienz.cloud (the "Website"), or use our client management and business solutions (the "Services"). By accessing or using our Website or Services, you agree to this Privacy Policy.

1. Information We Collect

We collect information that identifies, relates to, or could reasonably be linked to you ("Personal Information"). The types of information we may collect include:

a. Information You Provide Directly

  • Account Information: When you register for an account, we may collect your name, email address, phone number, company name, and payment information.
  • Client Data: Information you input into our Services, such as client names, contact details, and project information.
  • Communications: Information you provide when you contact us via email, support forms, or other channels, including your inquiries or feedback.
  • User Content: Any documents, notes, or other content you upload or create within our Services.

b. Information Collected Automatically

  • Usage Data: We collect information about how you interact with our Website and Services, such as pages visited, features used, time spent, and click patterns.
  • Device Information: We may collect details about your device, including IP address, browser type, operating system, and device identifiers.
  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience, analyze usage, and deliver personalized content. For more details, see our Cookie Policy.

c. Information from Third Parties

  • Third-Party Integrations: If you connect third-party services (e.g., payment processors, CRM tools) to our Services, we may receive information from those providers, such as transaction details or account data.
  • Publicly Available Data: We may collect information from public sources, such as business directories, to enhance our Services.

2. How We Use Your Information

We use your Personal Information for the following purposes:

  • To Provide and Improve Services: To create and manage your account, deliver client management tools, process payments, and enhance functionality.
  • To Communicate with You: To respond to inquiries, send service updates, and provide customer support.
  • To Personalize Your Experience: To tailor content, recommendations, and features based on your preferences and usage.
  • For Marketing and Promotions: To send you newsletters, promotional offers, or other marketing materials, with your consent where required.
  • For Analytics and Research: To analyze usage trends, monitor performance, and improve our Website and Services.
  • To Ensure Security and Compliance: To detect and prevent fraud, protect our systems, and comply with legal obligations.
  • To Process Client Data: To manage and store client information on your behalf, as instructed through our Services.

3. How We Share Your Information

We do not sell your Personal Information. We may share your information in the following circumstances:

  • With Service Providers: We engage third-party vendors (e.g., hosting providers, payment processors, analytics tools) to perform functions on our behalf. These providers are contractually obligated to protect your information.
  • With Your Consent: We may share your information with third parties if you explicitly agree, such as when integrating third-party tools with our Services.
  • For Legal Purposes: We may disclose your information to comply with legal obligations, respond to government requests, or protect our rights, property, or safety.
  • In Business Transfers: If we undergo a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, subject to confidentiality obligations.

4. Your Choices and Rights

You have certain rights regarding your Personal Information, subject to applicable laws:

  • Access and Correction: You may request access to or correction of your Personal Information by contacting us.
  • Deletion: You may request deletion of your Personal Information, though we may retain certain data as required by law or for legitimate business purposes.
  • Opt-Out: You may opt out of marketing communications by clicking the "unsubscribe" link in emails or contacting us.
  • Cookies: You can manage cookie preferences through your browser settings or our cookie consent tool.
  • Data Portability: Where applicable, you may request a copy of your Personal Information in a structured, commonly used format.

To exercise these rights, please contact us at support@clienz.cloud. We may verify your identity before processing your request.

5. Data Security

We implement reasonable technical and organizational measures to protect your Personal Information from unauthorized access, loss, or misuse. These measures include encryption, access controls, and secure data storage. However, no system is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your Personal Information for as long as necessary to provide our Services, fulfill the purposes outlined in this Privacy Policy, or comply with legal obligations. When we no longer need your information, we will securely delete or anonymize it.

7. International Data Transfers

Our Services are hosted in Dubai. If you access our Services from outside this country, your information may be transferred to and processed in jurisdictions with different data protection laws. We implement safeguards, such as standard contractual clauses, to ensure compliance with applicable privacy laws.

8. Third-Party Links and Integrations

Our Website and Services may contain links to third-party websites or allow integrations with third-party tools. We are not responsible for the privacy practices of these third parties. Please review their privacy policies before sharing information with them.

9. Children’s Privacy

Our Website and Services are not intended for individuals under the age of 16. We do not knowingly collect Personal Information from children. If we become aware that we have collected such information, we will take steps to delete it.

10. Cookie Policy

We use cookies and similar technologies to enhance your experience and analyze usage. Cookies are small text files stored on your device. You can manage cookie preferences through your browser or our cookie consent tool. Essential cookies are required for the operation of our Website and Services, while optional cookies support analytics and personalization.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our Website or via email. The revised policy will take effect on the updated "Effective Date" listed above.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Clienz.cloud

Email: support@clienz.cloud

This Privacy Policy was last updated on Feb 13, 2025.